FAQs

Frequently Asked Questions

When will my order ship?
Processing and delivery times vary by item and destination. Please see the estimated delivery window on each product page and in your order confirmation.

Can I change or cancel my order?
Please contact us as soon as possible at [support email]. We will do our best to help before your order enters processing or shipment.

How can I track my order?
Once your order ships, we will email you tracking details. You can also visit Track My Order using your order number and email address.

Do your products require assembly?
Some products require assembly. Assembly requirements and instructions are listed on the relevant product page.

Can I return my furniture?
Eligible items may be returned in accordance with our Returns & Refunds policy. Please review that policy before placing an order.

What if my order arrives damaged?
Please contact us within seven days of delivery with your order number and photos of the packaging and item. We will review the issue and help with a resolution.

Will the color look exactly like it does online?
We aim to represent each item accurately, but color may vary slightly due to screen settings, lighting, and the natural characteristics of certain materials.

Do you offer trade pricing?
Yes. Interior designers, architects, hospitality professionals, and qualified businesses can apply through our Trade Program.

Are taxes included in the listed prices?
Prices shown on our website exclude applicable sales tax. Any required sales tax is calculated based on your delivery address and displayed at checkout before payment is completed.